1. Who We Are

Fire Sec Electrical Ltd is a fire and security services business based at Unit A4, Park Lane, Castle Vale, Birmingham, B35 6LJ, United Kingdom.

For data protection purposes, Fire Sec Electrical Ltd is the data controller for the personal information we collect and process.

2. Information We Collect

We may collect and process the following types of personal information:

• Name, company name and job title
• Telephone number and email address
• Postal address, site address or billing address
• Information submitted through enquiry or contact forms
• Details relating to quotations, installations, maintenance or call-outs
• Website usage information, where cookies or analytics are used

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and quotation requests
• Arrange site visits, surveys, installations and maintenance
• Provide fire, security, electrical and related support services
• Manage customer accounts, invoices and payments
• Keep records of work carried out
• Meet legal, insurance, regulatory and accounting obligations
• Improve our website, services and customer communication

4. Lawful Basis For Processing

We process personal information under one or more of the following lawful bases:

• Contract: to provide quotations, services, installations or maintenance.
• Legal obligation: to comply with tax, accounting, safety or regulatory requirements.
• Legitimate interests: to manage our business, respond to enquiries and maintain customer records.
• Consent: where you have given consent, such as for certain marketing or optional communications.

5. Sharing Your Information

We do not sell personal information. We may share information where necessary with:

• Employees, engineers or approved contractors working on our behalf
• Suppliers or manufacturers where needed for parts, warranties or support
• Accountants, payment providers or professional advisers
• IT, website hosting, email or business software providers
• Insurers, regulators or authorities where required by law

6. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected. Enquiry information may be kept for a reasonable period to manage follow-up communication. Customer, contract, invoice and service records may be kept for longer where required for legal, accounting, insurance or compliance purposes.

7. Cookies And Website Data

Our website may use cookies or similar technologies to help the site function properly, improve performance and understand how visitors use the website.

Where non-essential cookies are used, visitors should be given clear information and, where required, the option to accept or reject them.

8. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who need it for legitimate business purposes.

9. International Transfers

We aim to store and process personal information within the United Kingdom or European Economic Area where possible. If personal information is transferred outside these areas, we will ensure appropriate safeguards are in place where required by data protection law.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Request restriction of processing
• Object to processing in certain circumstances
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

The right to object to processing based on legitimate interests or direct marketing is specifically brought to your attention.

11. Marketing Communications

We may contact existing customers about relevant services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Fire Sec Electrical Ltd
Unit A4, Park Lane
Castle Vale, Birmingham
B35 6LJ, United Kingdom

Telephone: 0845 056 9815
Email: info@firesecelectrical.co.uk

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

14. Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website and should be reviewed periodically.